Shipping Policy

Last Updated: September 15, 2026

At NEEMROZ, we aim to process and deliver every order safely and within the estimated delivery period. This Shipping Policy explains our order processing, shipping, delivery, tracking, and related terms.

Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during major sale and festive periods may require additional processing time.

Once an order has been dispatched, customers will receive available shipment and tracking information through email, SMS, WhatsApp, or their NEEMROZ account, where applicable.

Shipping Within India

NEEMROZ ships to serviceable locations across India.

Delivery availability depends on the customer’s PIN code and the serviceability of our courier and logistics partners.

If a location is temporarily unavailable for delivery, our team may contact the customer regarding available options.

Estimated Delivery Time

Standard orders are generally delivered within approximately 4–7 business days after dispatch.

Delivery times are estimates and may vary depending on:

• Delivery location and PIN code
• Courier serviceability
• Public holidays and weekends
• Weather conditions
• Festivals and high-order periods
• Transportation or operational delays
• Government or regional restrictions
• Other circumstances beyond our reasonable control

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Free shipping may be available for eligible orders, products, locations, or promotional periods when displayed on the website.

Order Tracking

Once your order has been shipped, tracking details will be provided when available.

Customers can use the provided tracking information to check the shipment status.

Please allow some time after dispatch for the courier tracking system to update.

For assistance with an order, contact us through /contact-us/ or email contact@neemroz.com.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient name
• House/building and street details
• Locality and city
• State
• Correct PIN code
• Active mobile number

NEEMROZ is not responsible for delays resulting from incomplete or incorrect delivery information provided by the customer.

If you notice an address error after placing an order, contact us immediately. Address changes may not be possible once an order has been dispatched.

Delivery Attempts

Courier partners may contact the customer before or during delivery.

If delivery cannot be completed because the customer is unavailable, unreachable, refuses delivery, or provides an incorrect address, the shipment may be returned to NEEMROZ.

Additional shipping charges may apply if re-shipment is requested, where permitted.

Delayed Shipments

Although we aim to deliver orders within the estimated period, occasional courier or logistical delays may occur.

A shipment being delayed does not necessarily mean it has been lost.

If your tracking information has not updated for an unusually long period, please contact our support team with your order number.

Damaged Package on Delivery

If your package appears significantly damaged, tampered with, or opened at the time of delivery, please take photographs or a video of the package before opening it where reasonably possible.

If the product inside is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and supporting photographs.

Eligible cases will be handled according to our Refund Policy.

Order Cancellation Before Shipping

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be possible before the order has been processed or dispatched. Once an order has entered processing, packing, customization, or dispatch, cancellation may no longer be available.

Please refer to our Cancellation Policy for complete cancellation terms.

International Shipping

Unless international delivery is specifically shown as available during checkout, orders placed through the NEEMROZ website are currently intended for delivery within India.

International shipping availability may be introduced or changed in the future.

Contact Us

For shipping, delivery, dispatch, or tracking enquiries, please provide your order number when contacting us.

NEEMROZ
B2-5, Plug & Play Shed
BIADA Gate No.-6, Near Mafa Petrol Pump
Maranga, Purnea – 854303
Bihar, India

Customer Support: contact@neemroz.com
Alternative Email: nawaz.delhi@gmail.com
Contact Page: /contact-us/

NEEMROZ may update this Shipping Policy when shipping services, courier arrangements, delivery coverage, or applicable requirements change.