Privacy Policy

Last Updated: September 15, 2026

At NEEMROZ, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how NEEMROZ collects, uses, stores, shares, and protects your information when you visit our website, create an account, place an order, contact us, or use any of our services.

By accessing or using the NEEMROZ website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you interact with NEEMROZ, we may collect information including:

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping/delivery address
• PIN/postal code
• Account and login information
• Products viewed, purchased, wishlisted, or added to cart
• Order and transaction details
• Payment status and payment-related transaction references
• Messages, enquiries, reviews, feedback, and customer-support communications
• IP address, browser type, device information, operating system, and website usage information
• Cookies and similar technologies
• Any other information you voluntarily provide to us

We only collect information reasonably required to operate our ecommerce business, provide our services, process orders, and improve the customer experience.

2. Payment Information

Payments may be processed through third-party payment gateways and financial institutions.

NEEMROZ does not intentionally store complete debit-card, credit-card, UPI PIN, CVV, or other sensitive payment authentication credentials on its website servers. Payment information submitted during checkout may be collected and processed directly by the applicable payment service provider according to its own privacy and security practices.

We may receive and retain transaction-related information such as payment status, transaction/reference ID, payment method, refund status, and other information required for order management and accounting.

3. How We Use Your Information

We may use your information to:

• Create and manage your customer account
• Process, confirm, fulfil, and deliver orders
• Process cancellations, returns, exchanges, and refunds
• Provide order and delivery updates
• Communicate with you regarding purchases or enquiries
• Provide customer support
• Verify transactions and help prevent fraudulent activity
• Maintain records relating to orders and payments
• Improve our products, website, services, and customer experience
• Personalize relevant website content
• Send promotional communications where permitted and where you have provided any consent required by applicable law
• Measure website traffic, performance, and marketing effectiveness
• Diagnose technical and security problems
• Comply with applicable laws, taxation requirements, legal processes, and regulatory obligations
• Establish, exercise, or defend legal rights

4. Cookies and Similar Technologies

NEEMROZ may use cookies and similar technologies to make the website function correctly and improve your shopping experience.

These technologies may be used for purposes including:

• Maintaining your shopping cart
• Remembering account sessions and preferences
• Website security
• Checkout functionality
• Website analytics
• Measuring website performance
• Understanding how visitors use our website
• Marketing and advertising where applicable

You can control certain cookies through your browser settings. Disabling essential cookies may prevent some website features, including account, cart, or checkout functions, from operating correctly.

5. WooCommerce and WordPress

Our website may operate using WordPress and WooCommerce. Information necessary to provide ecommerce functionality may therefore be processed and stored through these systems and through the infrastructure, plugins, extensions, hosting providers, and services required to operate them.

This may include customer accounts, addresses, orders, product reviews, shopping-cart information, and other ecommerce-related data.

6. Analytics and Website Performance

We may use analytics and performance services, including services provided by Google or similar providers, to understand website traffic and improve NEEMROZ.

Depending on the services enabled on our website, these providers may process information such as:

• Device and browser information
• Approximate location derived from IP address
• Pages visited
• Referral sources
• Website interactions
• Session and performance information

Where required, analytics or advertising technologies will be used subject to applicable consent requirements.

7. How We Share Information

NEEMROZ does not sell your personal information.

We may share necessary information with trusted service providers where required to operate our business, including:

• Payment gateways and payment processors
• Banks and financial institutions
• Shipping and courier companies
• Hosting and infrastructure providers
• Email and communication providers
• Customer-support services
• Analytics providers
• Website technology providers
• Accounting, legal, compliance, and professional service providers

Only information reasonably necessary for the relevant service should be shared.

We may also disclose information when required by applicable law, court order, governmental authority, legal process, or where reasonably necessary to protect NEEMROZ, our customers, or others against fraud, security threats, or unlawful activity.

8. Shipping and Delivery Partners

To deliver your purchases, we may provide necessary information to courier and logistics partners, including your:

• Name
• Delivery address
• PIN code
• Phone number
• Order/shipment information

Delivery partners may process this information according to their own privacy policies and applicable laws.

9. Marketing Communications

If you subscribe to NEEMROZ promotional communications, we may send information about:

• New arrivals
• Ethnic wear collections
• Festive and wedding collections
• Product launches
• Offers and promotions
• Restocked products
• Other NEEMROZ news

Where applicable, you may unsubscribe through the method provided in the communication or contact us to request removal from promotional communications.

Transactional communications relating to your account, purchases, payments, security, delivery, returns, or customer support may still be sent when necessary.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure. Customers should also protect their account credentials and avoid sharing passwords, OTPs, or payment authentication information with unauthorized persons.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services and maintaining business, accounting, taxation, transaction, warranty, dispute, fraud-prevention, and legal records.

Different categories of information may be retained for different periods depending on operational and legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Subject to applicable law, you may request appropriate assistance regarding personal information associated with you, including requests to:

• Access information we hold about you
• Correct inaccurate or incomplete information
• Update your personal information
• Request deletion of eligible personal information
• Withdraw consent where processing is based on consent
• Opt out of eligible marketing communications
• Raise a privacy-related grievance or enquiry

Certain information may need to be retained despite a deletion request when required for legal, taxation, fraud prevention, transaction records, dispute resolution, or other legitimate requirements.

To submit a privacy request, contact us using the details below. We may need to reasonably verify your identity before processing certain requests.

13. Children’s Privacy

NEEMROZ offers products that may be intended for children, but purchases and customer accounts should be managed by adults capable of entering into transactions.

We do not knowingly seek to collect personal information directly from children where parental or guardian involvement is legally required.

If you believe personal information relating to a child has been provided improperly, please contact us.

14. Third-Party Links

Our website may contain links to third-party websites, payment services, social platforms, or other external services.

NEEMROZ is not responsible for the privacy practices, security, availability, or content of independent third-party services. We recommend reviewing their respective privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, or applicable legal requirements change.

The latest version published on the NEEMROZ website will apply from its stated effective or updated date.

16. Contact NEEMROZ

For privacy questions, personal-data requests, grievances, or other concerns regarding this Privacy Policy, contact:

NEEMROZ
B2-5, Plug & Play Shed
BIADA Gate No.-6, Near Mafa Petrol Pump
Maranga, Purnea – 854303
Bihar, India

Customer Support: contact@neemroz.com
Privacy / Administrative Contact: nawaz.delhi@gmail.com
Contact Page: /contact-us/

We will make reasonable efforts to review and respond to legitimate privacy enquiries in accordance with applicable requirements.