Refund Policy

Last Updated: September 15, 2026

At NEEMROZ, we want our customers to have a smooth and reliable shopping experience. If you are not satisfied with an eligible product, you may request a return, exchange, or refund according to the conditions below.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused, unworn, and unwashed.
• The product must be in its original condition.
• Original tags must remain attached.
• Original packaging and accessories must be included.
• The product must not have been altered, damaged, stained, or used after delivery.
• Proof of purchase or the NEEMROZ order number may be required.

Please contact us before returning any product.

Non-Returnable Products

Returns may not be accepted for:

• Customized or personalized products.
• Altered or made-to-measure products.
• Products that have been worn, washed, or used.
• Products without original tags or packaging.
• Products damaged after delivery due to customer handling.
• Products specifically marked Final Sale or Non-Returnable at the time of purchase.

This does not affect applicable rights relating to defective, damaged, or incorrectly supplied products.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact NEEMROZ within 48 hours of delivery.

Please provide:

• Your order number.
• Details of the issue.
• Clear photographs of the product.
• Photographs of the packaging where relevant.

After verification, we may provide an eligible replacement, exchange, return, or refund.

Exchanges

Eligible products may be exchanged for another available size, subject to stock availability.

The returned product must meet all return eligibility requirements.

If the requested replacement size is unavailable, an eligible refund may be offered after the returned product has been received and inspected.

Refund Process

Once we receive your returned product, it will be inspected.

If the return is approved, the refund will be initiated to the original payment method wherever possible.

For Cash on Delivery orders, we may request appropriate bank or payment details to process an approved refund.

NEEMROZ will never ask for your OTP, UPI PIN, card PIN, CVV, or account password to process a refund.

Refund Processing Time

Approved refunds are generally initiated within 5–7 business days after successful inspection of the returned product.

After the refund is initiated, additional time may be required by your bank, payment gateway, or payment provider for the amount to appear in your account.

Shipping Charges

Original shipping charges, if separately charged, are generally non-refundable unless the return is due to a damaged, defective, or incorrect product supplied by NEEMROZ or otherwise required by applicable law.

Return or exchange shipping charges may apply for eligible size or preference-based returns.

Product Colour and Handcrafted Variations

Actual product colours may vary slightly because of photography, lighting, and individual screen settings.

Handcrafted, embroidered, printed, woven, or dyed products may also have minor variations in colour, texture, embroidery, weave, or print placement.

Reasonable variations of this nature are not normally considered defects.

How to Request a Return or Refund

Before sending any product back, contact our customer support team with your order number and reason for the request.

Email: contact@neemroz.com
Alternative Email: nawaz.delhi@gmail.com
Contact Page: /contact-us/

Our team will provide the applicable return instructions after reviewing your request.

Contact Information

NEEMROZ
B2-5, Plug & Play Shed
BIADA Gate No.-6, Near Mafa Petrol Pump
Maranga, Purnea – 854303
Bihar, India

For questions regarding returns, exchanges, or refunds, contact contact@neemroz.com.

This Refund Policy is subject to applicable laws and consumer rights in India.