Terms of Service

Last Updated: September 15, 2026

Welcome to NEEMROZ. These Terms of Service govern your access to and use of the NEEMROZ website, products, shopping services, customer account, and related services.

By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. About NEEMROZ

NEEMROZ is an Indian fashion and lifestyle brand offering products including ethnic wear for women and kids, festive wear, wedding wear, sarees, lehengas, kurti sets, girls ethnic wear, kids ethnic wear, home décor, and related products.

Our website allows customers to browse products, create accounts, place orders, make payments, track eligible orders, and contact customer support.

2. Eligibility

By placing an order through NEEMROZ, you confirm that:

• You are legally capable of entering into a binding transaction; or
• You are using the website under the supervision and authorization of a parent or legal guardian.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.

3. Customer Accounts

Certain website features may require a customer account.

You are responsible for:

• Providing accurate account information
• Keeping your login credentials secure
• Maintaining the confidentiality of your password or OTP
• Informing us promptly if you suspect unauthorized account access

NEEMROZ may restrict or suspend accounts reasonably suspected of fraudulent, abusive, unlawful, or unauthorized activity.

4. Product Information

We make reasonable efforts to display product descriptions, photographs, colours, sizes, fabrics, specifications, prices, and availability accurately.

However:

• Colours may appear differently depending on your device or display.
• Handcrafted products may have minor variations.
• Embroidery, prints, patterns, embellishments, or finishing may vary slightly between individual pieces.
• Measurements may have reasonable manufacturing tolerances.
• Product packaging may change without affecting the product itself.

Such reasonable variations are not necessarily manufacturing defects.

Customers should review product descriptions and available size information before ordering.

5. Pricing

Product prices are displayed on the website in Indian Rupees (INR/₹) unless otherwise stated.

Prices, discounts, promotional offers, and availability may change from time to time.

The price applicable to an order will generally be the price displayed and confirmed during checkout when the order is placed, subject to correction of genuine technical or pricing errors.

Shipping charges, taxes, or other applicable charges, where relevant, will be displayed during checkout.

6. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

After receiving an order, NEEMROZ may verify:

• Product availability
• Payment status
• Customer information
• Shipping availability
• Order authenticity
• Potential fraud or misuse

We reserve the right to refuse or cancel an order for legitimate reasons, including product unavailability, payment failure, incorrect pricing caused by a technical error, suspected fraud, delivery restrictions, or incorrect customer information.

If we cancel a prepaid order after successful payment, an applicable refund will be initiated according to our refund process.

7. Payments

Available payment methods will be displayed during checkout and may include online payment methods and/or Cash on Delivery where supported.

Online payments may be processed by independent third-party payment gateways, banks, or financial service providers.

NEEMROZ does not intentionally store complete card numbers, CVV, UPI PINs, or other sensitive payment authentication credentials on its website servers.

Payment approval or rejection may be determined by your bank, payment provider, or payment gateway.

8. Cash on Delivery

Cash on Delivery may be available for eligible products, orders, customers, or delivery locations.

NEEMROZ may:

• Restrict COD for certain PIN codes
• Set minimum or maximum COD order values
• Request order confirmation
• Disable COD for accounts associated with repeated refused or fraudulent orders

Availability of COD will be shown during checkout where applicable.

9. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, regional restrictions, incorrect addresses, customer availability, force majeure events, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

10. Order Tracking

Where tracking is available, customers may receive tracking information after dispatch.

Tracking information is provided through courier/logistics systems and may occasionally take time to update.

Customers may also contact NEEMROZ customer support regarding eligible order-status enquiries.

11. Cancellations

Order cancellation is subject to our applicable Cancellation Policy.

An order may not be cancellable once it has been processed, packed, dispatched, customized, altered, or otherwise entered a stage where cancellation is no longer reasonably possible.

NEEMROZ may also cancel orders where necessary due to stock issues, payment problems, suspected fraud, incorrect pricing, or other legitimate operational reasons.

12. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before purchasing.

Eligibility may depend on factors including:

• Time elapsed since delivery
• Product condition
• Original tags and packaging
• Whether the product was used or washed
• Whether the product was customized or altered
• Whether the item was sold under a non-returnable condition
• Whether the wrong or damaged product was received

Submitting a return request does not automatically guarantee approval.

13. Size and Fit

Customers should review the applicable product measurements and Size Guide before ordering.

Sizing can vary depending on garment design, fit, fabric, and construction.

Where product-specific measurements are provided, those measurements should be considered before selecting a size.

14. Handcrafted and Ethnic Products

Certain NEEMROZ products may involve handcrafted fabrics, embroidery, printing, dyeing, embellishments, weaving, or artisanal processes.

Small variations in colour, print placement, embroidery, texture, weave, or finishing can naturally occur and may form part of the character of handcrafted products.

15. Product Availability

Products may be available in limited quantities.

Adding an item to the cart or wishlist does not reserve inventory.

A product may become unavailable before checkout or order processing is completed.

16. Promotions and Discount Codes

Promotional offers, coupons, and discount codes may be subject to separate conditions including:

• Validity periods
• Minimum order values
• Eligible products or categories
• Usage limits
• Customer eligibility
• Geographic restrictions

Unless expressly stated otherwise, offers cannot necessarily be combined.

NEEMROZ may withdraw or correct promotions affected by genuine technical errors, misuse, or fraud.

17. Reviews and User Content

Where customers can submit reviews, comments, photographs, or other content, submitted material must not:

• Be unlawful, abusive, threatening, defamatory, or discriminatory
• Contain fraudulent or misleading information
• Infringe intellectual-property or privacy rights
• Contain malicious code or spam
• Promote unrelated commercial services

NEEMROZ may moderate or remove content that violates these requirements.

18. Intellectual Property

Unless otherwise stated, the NEEMROZ website and its original content—including branding, logo, product photography, graphics, text, designs, website content, and other proprietary material—are owned by or licensed to NEEMROZ and are protected by applicable intellectual-property laws.

You may use the website for personal shopping and informational purposes.

You may not reproduce, commercially exploit, republish, distribute, scrape, copy, modify, or misuse protected NEEMROZ material without appropriate authorization.

19. Prohibited Use

You must not use the website to:

• Commit fraud or unlawful activity
• Attempt unauthorized access to accounts or systems
• Introduce malware or harmful code
• Interfere with website security or operation
• Abuse promotional offers
• Place fraudulent orders
• Collect other users’ information without authorization
• Impersonate another person
• Infringe intellectual-property rights
• Use automated systems in a manner that damages or disrupts our services

20. Third-Party Services

Our website may use or link to third-party services such as payment gateways, courier companies, analytics services, social networks, communication providers, or other technology providers.

These services may operate under their own terms and privacy policies.

NEEMROZ is not responsible for independent third-party services beyond obligations imposed on us by applicable law.

21. Website Availability

We aim to keep our website available and functioning correctly, but uninterrupted or error-free operation cannot be guaranteed.

We may temporarily restrict access for:

• Maintenance
• Security updates
• Technical problems
• Hosting or infrastructure issues
• Website upgrades
• Events outside our reasonable control

22. Limitation of Liability

To the maximum extent permitted by applicable law, NEEMROZ will not be liable for indirect, incidental, special, or consequential losses arising solely from use or inability to use the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable Indian law.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s lawful rights.

24. Privacy

Use of personal information through the NEEMROZ website is governed by our Privacy Policy.

By using our services, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.

25. Consumer Rights

Nothing in these Terms is intended to remove or restrict rights available to consumers under applicable Indian law.

Where these Terms conflict with a mandatory consumer-protection requirement, the applicable legal requirement will prevail.

26. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Subject to applicable consumer-protection and jurisdiction laws, disputes relating to NEEMROZ or these Terms will be subject to the jurisdiction of competent courts in Bihar, India.

27. Changes to These Terms

NEEMROZ may update these Terms of Service when necessary due to changes in our services, business practices, technology, policies, or applicable laws.

The latest version published on our website will apply from its stated effective or updated date.

28. Contact Information

For questions regarding these Terms, orders, products, or our services, contact:

NEEMROZ
B2-5, Plug & Play Shed
BIADA Gate No.-6, Near Mafa Petrol Pump
Maranga, Purnea – 854303
Bihar, India

Customer Support: contact@neemroz.com
Administrative Contact: nawaz.delhi@gmail.com
Contact Page: /contact-us/